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UPDATED 8/21: Advice for a noob on the infamous tranny issue

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20K views 33 replies 13 participants last post by  ssearah  
#1 · (Edited)
Update 8/21:
OK! I got the Xterra back from Aamco today. I had to move to Louisville KY with a friend's car, but I drove back to Virginia today to pick up the X with the new transmission. I'm driving back in the morning.

Anybody else live in the Louisville area? Thanks for all the advice guys...everything worked out well with the dealership paying for the new transmission.

Update 8/7:
Well, it's at Aamco having the old transmission rebuilt. And because of my constant badgering and "detective" work, the dealership is footing the entire bill! :) I got that in writing, in case they forget their promise when the $3000+ bill comes due. I'm not going to pay a penny out of my pocket.

The downside is that I'll be waiting indefinitely if Aamco does a total rebuild. As most of you already know, there's a computer housed in the transmission, and to the best of my knowledge, it's only manufactured by Nissan (no aftermarket versions yet).

According to the owner/operator of this Aamco shop, when the transmission has been damaged by water (as is the case with all of these Nissan radiator/tranny fluid swap problems), the computer in the tranny will usually be damaged as well. They can rebuild the entire transmission, but if they're gonna replace that computer, it has to come from Nissan directly. The bad news? That computer is on national backorder, and there's no indication of how long it will take to fill the order.

In other words, I may be dead in the water for weeks or months. :dontknow:

My question for you guys is should I get them to rebuild everything but the computer and get it back to me so I can have something to drive? When the computer finally comes in, I'll take it back in and have that replaced. The tech at Aamco said they don't even have to drop the tranny to replace the computer housed in it. Either way, the dealership will take care of it, so I'm not paying any extra. I just don't want to be X-less (it is my only mode of transportation except my bicycle) for an indefinite period of time. Plus, I'm moving to Kentucky next week, so I've got to get there somehow. (Any X owners near Louisville?)

Can that computer ruin all the new work they do on my tranny if I don't get it immediately replaced? If not, I think I'll have them rebuild it, sans the computer, then take it back to the shop when the comp arrives.

Overall, it's a good situation because I'm getting a rebuilt transmission at no cost to me. :eek:ccasion5:
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ORIGINAL POST
Hi everyone,
I'm a long time lurker, first time poster. I had fully intended to put up an introduction post for my new X as soon as I could get a nice day for some pictures, but unfortunately I've got a pressing issue about which I'd like to get your collective advice.

I bought a Red Brawn 2005 SE 4x4 from Flow Honda in Winston-Salem, NC about two weeks ago, after having done what I thought to be a good amount of research on X. It was a one owner carfax, and it had relatively low miles (56k). I got what I thought to be a great deal on it, but before I could bring it back home to VA, they told me they wanted to replace the radiator on it. If I had known then what I know now, I would have backed out of the deal.

They replaced the radiator and hoses (although I could never really get an answer out of them of WHY they replaced it, I just let the issue go, thinking I was getting a new radiator for free). Well, I've been driving it for two weeks, all the while reading through this forum at nights. I've learned a WHOLE lot about the X, and for the past few days I've been reading all the posts I could find related to the tranny/radiator problem. Naturally, I began to be suspicious of my X since I knew the dealership had replaced the radiator.

I went outside this morning to check my transmission fluid. I can't describe it well; I suppose it looked normal. It certainly didn't look like the milkshake of death. I decided that just to be safe I'd take it to a reputable transmission shop to have them check it out. They are familiar with this Nissan problem, and told me they have seen it the most on the 05's. Anyway, they took a look at the coolant reservoir and said the signs were ominous. There was a pinkish stain on the inside of the reservoir I had never noticed. Furthermore, they removed the radiator cap (which was the original cap, since new radiators don't come with new caps) and saw that the rubber underside was warped. The tech told me this was a sign that tranny fluid had been in the radiator, since coolant will not cause this cap to warp. Also, he took a look at the tranny dipstick and said it looked a little bit like there was water in the fluid, but he wasn't totally sure.

Anyway, the signs seem to point to the fact that the X had this problem before I bought it. The worst part is that the signs also point to the fact that Flow Honda service techs knew about the problem and tried to mask it by replacing the radiator and flushing the coolant. (Dealerships don't just replace radiators for no good reason, right?) Also, it looks like they replaced the transmission fluid. The tranny tech today said it looked new. However, they did not tell me they did this and it wasn't listed on the service records. Am I being paranoid, or could they have done a transmission flush under the radar to further mask things?

However, as the transmission tech told me today, once the coolant has been in the tranny (and it has), the question is not "if" there will be failure, but only "when" the failure will occur. Even though they replaced the radiator, only half the problem is fixed.

The transmission is now a ticking time bomb.

My question for you all is have you had similar signs before your tranny blew? Also, how should I approach this with the dealership? They have a thirty day exchange policy if you're not satisfied, but they don't have any more X's. I called them today and told them about the problem, and they said they would begin looking for an X elsewhere. I just don't think they're going to find me an identical X for an even exchange.

Do I just need to demand they pay for a new transmission, or should I just ask for my money back? I would actually be happy if I could get a new transmission in the one I bought (I don't want to get a different X since I would have to pay state tax again!).

I know this is a long post, and if you've made it this far, I thank you for reading. :)

As soon as I can get these problems resolved, I'm going to create an intro page for myself and the X. I hate doing this advice request first, but I would appreciate any advice from the community. If you have any questions, just ask and I can clarify parts of the story for you.

Thanks!
 
#4 ·
Yeah, I probably would dump it if I knew they would allow it. I paid cash for it, but they don't exactly have a "return" policy. It's an exchange policy. Now, if they can't find any replacement I'm satisfied with, maybe they'd refund my money. However, I haven't gotten to that point with them yet. I haven't gone into bad cop mode yet. :)
 
#5 ·
you need to bring this up to the stealership. arm yourself with the knowledge you find on this site on the issue and remain calm but go in and explain everything. This is an issue..and you should dump the X if you can and get a new one....then yes..bypass the hell out of the rad....
 
#7 ·
X2...I had the same problem, took it back to the stealership (who didn't have the 30 day return policy) and they tried to soak me for $5,400 in repairs. Rook was kind enough to message me (along with a couple of others) while I was sittng in their waiting room, I left there and took it down the road to an independent who flushed the tranny twice, replaced the radiator ($700, instead of almost $6K), and my X has been fine ever since.

BUT...if I had the option, I would start fresh, and hold the dealer accountable.

Too bad, sounds like a cool Xterra...but there are lots of deals out there that will start off on the right foot.

Good luck to you, and use these boards to your advantage.
 
#8 ·
The owner of the transmission shop told me that the replacement radiators don't have this problem. So, I won't have any more leaks of coolant into the tranny fluid and vice versa. However, he said that if the tranny fluid has EVER been contaminated with coolant, it really doesn't matter if you get a new radiator...you're gonna need a new transmission eventually.

According to him, after the water in the radiator coolant reaches 212 degrees (boiling point), it starts to melt the glue inside the transmission that holds all the parts together. Once this process starts, there's no reversing it. Even if you get your transmission fluid flushed, your transmission has been irreversibly damaged and will continue to worsen until system failure.
 
#10 · (Edited)
Sadly for me, you're right.

I did some "detective" work today from the carfax. It's what the dealership should have done when the first owner traded it in for a new car, but they didn't. I saw on the carfax that he took the X to Aamco Transmissions and had it serviced there. As a buyer, I thought that was a good thing. But now that the crap has hit the fan, I went back and called that particular Aamco shop and gave them the VIN #; they told me they did see the X in May of this year and told the owner he needed a new transmission because of fluid contamination. However, according to their records, the first owner/jerk refused to service it at that time. (But the carfax says it was serviced :angry5:) They even faxed me the service papers which indicate they informed him of the exact problem and that he refused service.

He promptly took it to the Honda dealership and traded it in for a new Pilot, hoping all the while, I'm sure, that the techs wouldn't notice the problem. They eventually did, which is why they secretly flushed the transmission fluid, replaced the radiator and coolant, and sold it to me for a sweet deal. :angry5:

You live and learn, right? It's just that sometimes the lesson costs 14,000 dollars. :violent3:

Anybody here ever tried to get their money back from a stealership?
 
#11 ·
Get all the paperwork pronto. Walk into the dealership and talk to the GM, not some sales dog. Explain the situation and present the evidence. Ask for your money back. Next step in my state that has a great consumer protection division would be to file a claim of deception. Then contact an attorney. You got em by the balls dude, nice work Magnum!
 
#14 ·
^ as horrible as it sounds...bill (bucksnort) is right. You have every right to park in front of the dealership or across the road if they dont "make it right". Xterras are awesome vehicles. I hope it all works out for you and you can get a nice new one. That is total BS....if you go in with the paperwork what can he really say without you filing something on their ass.....deception is right..
 
#15 ·
good luck and take some pics! i wanna see this. and so other people can use this for future reference if these stealerships won't cooperate and not being honest.
 
#16 · (Edited)
Thanks for the advice, guys! I've been stewing in my own juices all day over it, and it's nice to get some perspective on the situation. I'll keep the thread updated as the events unfold.

I took the car outside about an hour ago and took a few pics of it. I don't know how much longer I'll have it, so I decided to document it. I detailed the X a few days ago, but the tires are dirty now.


Image
 
#19 ·
Relax and give it a chance! I also have an '05 Red Brawn SE and had the radiator problem over 120,000 miles ago.
I immediately took it into the dealership and they double flushed it and when I got home i did the by-pass since it was out of warranty..

They did replace the radiator with a new one at the time too which has had zero problems!

Relax.. get the by-pass done and you will be fine. Hopefully my X's credibility will standup since i have now over 220,000 miles on it with the original timing chain and rear end!
 
#20 ·
good job getting those records from aamco!!!!!!!!!!!!! you have them by the balls and you need to find a lemon law attorney in your area.... you have the documentation that shows they simply sold you a lemon car or a car that has documentation of transmission/radiator failure.... they should give you all of your money back... if they are looking for another xterra, they are simply looking at the dealer auctions... i would stay away from a 2005. also.... are they liable for pain and suffering?????

back when the S500 mercedes came out, lots of owners had some serious issues... i knew an owner that paid cash for his and his tranny went out at 7.000 miles.... he asked for his full re-fund.. they refused.... he got an artist to paint a lemon on both sides of the car and trunk and hood. then parked it on saturday at 5am.. in front of dealership.. at 8 15 they called him and asked him to come pick up his check.
 
#21 ·
Can any one varify for me that they have a external trans cooler from the factory in front of the radiator on the passenger side? I have one, but I am unsure if this was done to the 09+ models only. I was told by the salesman that all 09's came with tow package, stock (wired and cooled for towing), from the factory. Maybe this was Nissan's fix to the overheating trans issue?
 
#22 ·
Yes, that's where my air-atf cooler is and its not new to '09. Wiring for the tow pkg consists of a pig tail harness at the back, and 2 to 3 relays under the passenger front kick panel depending on whether you have an AT or MT. The wiring and tow bar are not standard options either. I believe the option was called "nevada tow pkg".
 
#23 · (Edited)
Well, I did a bit more legwork today. I used the service record from Aamco to learn the name of the previous owner (it was on the title, but I already changed that over...). I then used his name to find his phone number, and I called him this morning. I told him I had bought his old Xterra from Flow Honda, and I mentioned to him that I was having a couple issues with the transmission and that I was wondering if he ever flushed the transmission fluid. He said he hadn't, and that the transmission was totally fine when he traded it in (of course, that was a lie, since I know he took it to Aamco and refused major service). I let the little lie slide because it confirmed the assessment I got from the ASE transmission tech yesterday. The tech said the transmission fluid was pretty new and that it had been recently flushed. I told him that Flow never told me they flushed the transmission, and that on more than one occasion, I had asked them if there were any other repairs done by them other than a replacement of the radiator. They repeatedly said there were no other issues.

Anyway, now that I have heard from the original owner that he didn't change the fluid, I know that Flow did it on the down low in order to further mask the problem with the tranny. My suspicions from yesterday are confirmed, sadly.

I called Flow Honda today and spoke with the used car sales manager. I informed him of the problem and that I wanted them to make it right.

He wasn't really responsive until I told him I had proof that the transmission was diagnosed with this problem long before I bought it. I told him I had proof from Aamco Transmissions that they had pinpointed the problem IN MAY of this year and recommended internal service. I also told him that the ASE certified transmission tech had informed me that the transmission fluid was new, and that no one had informed me of any transmission flush at the dealership.

Once he heard that I could prove they sold me a faulty transmission without disclosure, he came clean. He admitted that the service dept had flushed the transmission fluid. I asked him why this wasn't on any of the service records they gave me at purchase. He replied that the tranny flush was on a "different" record. He told me that his techs thought that a transmission flush would solve the problem. I then informed him that his techs were full of it, because I've now heard from more than one mechanic that a flush won't fix the issue.

Anyway, he offered to replace the transmission. Since they're in NC and I'm in VA, I'm having them pay for it to be done in my hometown. So I'm calling around and getting quotes on a rebuilt transmission. In fact, right now I'm sitting in the waiting room at Aamco while they do a free diagnostic on the tranny in order to give me an estimate.

I ain't giving up. If this transmission replacement offer falls through, I'm traveling down there to camp out in front of the dealership until they relent. They thought they could sell me a lemon, but they didn't know I'd squirt it in their eye. :pirate:
 
#28 ·
Ha! I felt a little like Columbo..."one more thing, ma'am"

I'll definitely be starting some mods once this gets settled. I've already got a tow hitch and a bull bar ready to install. I can't afford the shrockworks bumper yet, so the bull bar will do until then.

Next up is some new tires! These are like racing slicks.
 
#27 ·
Excelent legwork man! I hope they do the responsible thing and cover a tranny. It will be comforting to have a different shop do the tranny as well, so that you can rest easier that they wont be cutting corners the whole time.

Keep us posted! :happy1:
 
#30 · (Edited)
Well, it's at Aamco having the old transmission rebuilt. And because of my constant badgering and "detective" work, the dealership is footing the entire bill! :) I got that in writing, in case they forget their promise when the $3000+ bill comes due. I'm not going to pay a penny out of my pocket.

The downside is that I'll be waiting indefinitely if Aamco does a total rebuild. As most of you already know, there's a computer housed in the transmission, and to the best of my knowledge, it's only manufactured by Nissan (no aftermarket versions yet).

According to the owner/operator of this Aamco shop, when the transmission has been damaged by water (as is the case with all of these Nissan radiator/tranny fluid swap problems), the computer in the tranny will usually be damaged as well. They can rebuild the entire transmission, but if they're gonna replace that computer, it has to come from Nissan directly. The bad news? That computer is on national backorder, and there's no indication of how long it will take to fill the order.

In other words, I may be dead in the water for weeks or months. :dontknow:

My question for you guys is should I get them to rebuild everything but the computer and get it back to me so I can have something to drive? When the computer finally comes in, I'll take it back in and have that replaced. The tech at Aamco said they don't even have to drop the tranny to replace the computer housed in it. Either way, the dealership will take care of it, so I'm not paying any extra. I just don't want to be X-less (it is my only mode of transportation except my bicycle) for an indefinite period of time. Plus, I'm moving to Kentucky next week, so I've got to get there somehow. (Any X owners near Louisville?)

Can that computer ruin all the new work they do on my tranny if I don't get it immediately replaced? If not, I think I'll have them rebuild it, sans the computer, then take it back to the shop when the comp arrives.

Overall, it's a good situation because I'm getting a rebuilt transmission at no cost to me. :eek:ccasion5:
 
#31 ·
bumped for the update:
Update 8/21:
OK! I got the Xterra back from Aamco today. I had to move to Louisville KY with a friend's car, but I drove back to Virginia today to pick up the X with the new transmission. I'm driving back in the morning.

Anybody else live in the Louisville area? Thanks for all the advice guys...everything worked out well with the dealership paying for the new transmission.