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On Friday I signed a deal on a 2015 Pro-4X in night armor and I have to admit the whole buying experience wasn't exactly a fun one. I was wondering if I was the only one who had a bad experience when came the time to buy their new truck.

As far as my experience go let's just say that the salesperson in both dealership I went to had no clue what the Xterra's features were or even the trims available. To make it even worse I had taken the time in both cases to setup an appointment since I had vehicles to trade in. Coming from a sales and managing background I had hopes that they would at least try to know their products since I told them what model and trim I was shopping for.

It seems like the Xterra is such a specific truck that they don't even bother getting to know the specs.

As far as expected delivery go I ended up getting a month or so of waiting time. Anyone else ended up with similar delay ?
 

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And this is the reason Tesla wants to sell directly to the customer without a 3rd party dealer to sour the transaction. And dealers have laws in many states that prevent selling directly to the consumer. Presume the maple leafs have something about the same there.

Hopefully it is just a bad salesman, not the whole dealership.

After you take delivery you should get a survey (or multiple) asking about the experience. Tell the truth. Give names and examples. A nicely written letter mailed to the corporate office could very well get action. At this point it is a little late for you, but it can force the dealership to clean up its act and get the staff properly trained. Proper training can extend into the service department, which in the future if you ever need it could be a good thing. So there is still some good that could come from this, although you may never directly recognize it.

I walked into the dealership and had the build sheet all picked out. Gave them a date 3 months away and asked how much out the door, and yes I am shopping around for the best deal. Got a number the research said was good and put a deposit down. Few months later it was in. In my case all they needed to know was how to properly place the order.
 

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On Friday I signed a deal on a 2015 Pro-4X in night armor and I have to admit the whole buying experience wasn't exactly a fun one. I was wondering if I was the only one who had a bad experience when came the time to buy their new truck.

As far as my experience go let's just say that the salesperson in both dealership I went to had no clue what the Xterra's features were or even the trims available. To make it even worse I had taken the time in both cases to setup an appointment since I had vehicles to trade in. Coming from a sales and managing background I had hopes that they would at least try to know their products since I told them what model and trim I was shopping for.

It seems like the Xterra is such a specific truck that they don't even bother getting to know the specs.

As far as expected delivery go I ended up getting a month or so of waiting time. Anyone else ended up with similar delay ?
First your profile says from a few weeks ago that you already have a stock 2015..but I guess you were planning ahead before actually having it - ok anyway...
So now you signed for it and waiting time is a month - pretty normal thus far.

But Im curious..if you knew what you wanted and did your homework on a truck you wanted to spend about 40G's on..What trims did you want them to sit and talk to you about..
There's only two models we have here. We don't have trims here in Canada anyway - they come pretty full equipped as is. They don't come with much options - the brochure says it all...It's not like in the US where you have different packages. If you're talking about getting floor mats, and bike racks and mumbo jumbo goodies..forget it. Just ask for the towing hitch and that's all. Everything else is way over priced.

And why don't or didn't you sell your car(s) privately..you know you're going to get royally screwed by trading-in..don't forget they have to sell that car after..they don't want to keep it..so they have to buy it pretty cheap to be able to sell it to make a dollar off it. So off that bat you're losing a good 500- to 1000 dollars right there. Plus these guys LOVE playing with numbers and dazzling you with payments and trade ins and throwing figures you're way and at the end, watch, you're still going to be paying about $400 -$500 a month for 5 years. I had a friend at Honda.. Sales guys 'hate' easy sales (meaning no trade ins) ... cause they can't manipulate the sale. Where did you buy it anyway?

That said, if you're expecting the salesperson to be a 4x4 pro and know the ins and outs of this truck that rarely sells these days, you're going to wait for a long time..
Nissan is about the Micra, Rogue and the sappy Pathfinder and these guys just want to sell what people want..and people are not rushing into Nissan for the Xterra.
 

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Discussion Starter #5
I gave them my deposit on Wednesday almost 2 weeks ago and that's when I changed my profile to reflect what will be my new truck.

Waiting time is not my main concern it's the fact that I had to call 3 times today before I could speak to someone that could tell me when the truck was gonna show up even though they told me I'd get a call first thing this morning.

I realize that I may be getting a lot more picky as a customer than I used to be. I expected a little something from a salesperson when buying a 40g truck rather than a 11g micra or versa. The guy couldn't even say the name of the truck or the trim right. I'm not gonna lie, most of my homeworks were already done when I showed up there.

Surprisingly enough the floor mats and window visors were cheaper than if I had bought them online. When I was buying accessories or parts for my car I came to realize that not all dealers are priced the same so depending where you go you might get a great deal.

I did try to sell both vehicles myself, 08 Acura TL-S and 03 Xterra SE, and I got to the point where what they gave me for the trade in came pretty close to what I could have sold them for. I ended up buying at Albi Nissan in Mascouche.
 

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I'm yet to deal with a nissan dealer that knows their trucks and SUVs.

I used to have to argue with a dealership that my Frontier was in fact a frontier not a Titan. I would then have to argue over what came in which model when I was trying to get parts for my truck.

The only thing they ever seem to know are the stupid stereos and power features.
 

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I knew exactly what I wanted, I looked at the inventory report from the Nissan page, I wrote down exactly my trade-in value and my offering price for the X, drove about 100 miles to the dealership, told the sales manager that I don't have time for conversation as I'm there to talk business and no I don't want a donut, he gave me to a sales guy who read the sheet then brought it to the manager, came back and said let's write it up, I drove the X home about 3 hours later (vehicle prep time).
 

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Its rare to see a car salesman with in depth technical knowledge of thier product.

That said, a certain "type" of buyer likes being sold that way and I'd venture to say, that "type" is also the kind of person who would sign up and join an internet forum about their car.

Sadly, I don't think the majority of people are interested in heavy detail specifics and as a salesman you want to sell... give the masses what they want and if you do bother to read up, do it on what sells.

So as much as you spent on a new truck - the Xterra owner and one that's into the details, is likely an infrequent occurence for most dealerships.
 

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I'm yet to deal with a nissan dealer that knows their trucks and SUVs.

I used to have to argue with a dealership that my Frontier was in fact a frontier not a Titan. I would then have to argue over what came in which model when I was trying to get parts for my truck.

The only thing they ever seem to know are the stupid stereos and power features.
I asked the parts guy at a local dealership out of curiosity, how much were those stock crossbars are for the roof rack (figured it would be a last resort if I didn't have the $ to buy a proper rack before spring). And he said that they don't make them for the 2010, but they had them for the 07-09, 11-15. :scratch:
 

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Maybe my deal was the exception? The local nissan dealer is very up to date and know their product. My whole buying experience was one of the best i had as far as car buying go's. And any service or questions i had after the sell were top notch.
 

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I knew exactly what I wanted, I looked at the inventory report from the Nissan page, I wrote down exactly my trade-in value and my offering price for the X, drove about 100 miles to the dealership, told the sales manager that I don't have time for conversation as I'm there to talk business and no I don't want a donut, he gave me to a sales guy who read the sheet then brought it to the manager, came back and said let's write it up, I drove the X home about 3 hours later (vehicle prep time).
^^^ Ditto on this. I bought my '13 in January. It was practically hassle free. Here's why:

I walked into the dealership knowing exactly the trim and options I wanted. I knew from the online inventory that they had a truck that perfectly matched those specs. I walked in with a print out of that truck from the website. I also knew approximately what the dealer had paid for it and knew what I was willing to pay for it.

10 minutes with the salesman and he knew I had a better idea of what the truck was than he did and he smartly shut up during the test drive. I had my own financing already figured out, was very up front with what I was getting and challenged the dealership to do better. (they ended up beating USAA by .25% with the same terms and I got $500 off the sale price to boot)

They ended up coming up with a final sale price about $1000 more than what I wanted to pay. I told them that and they pulled their fuzzy math calculators out and somehow got it within $200 of my ideal final price.

As I was leaving, the sales guy thanked ME for making the process painless.
 

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Dealt with the fleet salesmanager at my dealership (I bought my Xterra as part of our farm fleet).
He's the fleet manager for 3 other dealerships as well (they are all part of the same group).
I knew what I wanted, went through the accessory catalog with him, said I wanted the all season (rubber) floormats, he included them with the purchase price.
Put a deposit down, 3 months later wrote a cheque for the remaining amount owed, drove away owing $0 on my new truck.

The fleet manager knew about every vehicle he sold, when he went over the predelivery with me he showed me all the cubbies and wetbox, told me how to engage the locker etc. He also talked extensively about the goodies on a 2014 Corvette that was on the Nissan lot for a predelivery detail (the Nissan dealer is part of a group that also has a GM dealership and a Hyundia dealership).
 

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I've already done all my research... Pro-4X only comes with a few options anyway.

I'm purchasing through USAA which uses TruCar.

Basically I only need to worry about my trade-in.
The rest is handled. Come Feb/March I'll be ready for my new X.
 

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I must have been one of the lucky ones. Not only did I get a salesman that was a really nice guy, he was super sharp, knew his stuff and even drove a 2011 Xterra for his personal vehicle. He was great help and has even been there when I needed help months after the sale. I don't know if I got the best deal on the planet but I did ok and I will use this dealership for my next vehicle for sure.
 

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I wish I were kidding. I think I had to correct him on a couple of other things as well. Then the dealership accounts department sent the cheque to pay out the lease on my previous car in the regular mail and it took so long to get there that I made a payment on a car I didn't own.

All around was pretty poor quality for them.
 

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I went to a Mazda dealership with a friend of mine (In my truck) to drive a CX5, and we ended up being parked next to a pro4x Frontier that was on the lot. At the sales guy's request, I spent a good 5 or 10 minutes talking about it to him. Not the most useful info for a Mazda salesman, but they had one on their lot, and someone had to know what it was.
 
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