For all we know, he could be battling Cancer and Chemo treatments... I know first hand how exhausting that can be and what it does to someone. Now, I'm not saying its an excuse for him to rip people off but that very well could be the answer. Honestly, he just needs to be honest with people and stop playing games. I understand that he could easily get overwhelmed and bogged down but he seriously needs to fix any problems before he does anything else.Update
I escalated my case to a 'Claim' on Paypal.
A couple of days later I was then contacted by Xoskel.
John apologised & mentioned again that he has been sick & has been spending a lot of time sleeping in bed and that he was also busy sorting out the Xoskel Website domain/email problems which were down.
Delighted to say I have finally received an email from FEDEX stating that the parcel had been picked up from Xoskel and is in transit… finally phew...