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Thank you for the info. I think relaying negative buying experience is even more important than just good product/service reviews.
 

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What Greg needs is a couple of crucial things to implement : these are my own opinion but it's based on his
chronic understaffing and crummy customer service skills.

Get a full time helper to be the admin/ customer service person. I can tell this is easily a 40 hour a week job.

Install UPS worldship on his front desk computer. It's a very simple software program. I use this @ my work a dozen times a day.
It calculates INTL shipping rates and prints out an airwaybill right there on the spot. Slap this label on your box- and done.
You can quote somebody in Vancouver or Saskatoon or wherever in about 20 seconds.
 

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I have ordered a couple of things from PRG (Short throw shifter and polyurethane bushings with the Billet mounts). The shifter took a while to make and it took forever to get to Calgary AB. After I received the short throw shifter, I emailed Greg and he did admit that he totally forgot about the front bushings and the mounts. He did send them right away. I would say that based on my personal experience it takes a while for the products to arrive. At the same time, the quality of the products is awesome. All in all, just make sure you are not in a rush to install things on your rig as Greg is a one-man show as far as I know. Hope this helps
 

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I really tried to give him the benefit of the doubt as I'm sure its not easy running a small business, but after 5 weeks of waiting with hardly any correspondence, and then being issued a refund today without any explanation was what made me upset. I've been waiting and apparently he is unwilling to ship parts to Canada. He should have told me that weeks ago instead of just trying to wait me out.

Davi1997, i'm not sure how you were able to get your parts shipped up, but I will not be ordering parts from him in the future, so hopefully won't be in this situation again.

BlackbirdSR71, I'm surprised you know where Saskatoon is ;)
 

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I think this problem is more so for export customers than anything else. I ordered 10 motor mount sets to keep in stock here in Qatar and after a few calls and emails, nothing transpired. Second adventure was actually speaking to Greg and getting his help to resolve a serious issue, he simply disappeared off the radar. No response to calls, emails and even Instagram dm's. Seems his attention has shifted to Porsche.
 

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Something about Qatar - I always get my shipments stuck in customs going over there. I swear - it's a chronic problem.

Getting back to the OP - I would say - multiple phone calls to Greg will work - you just have to keep on the guy.
You will get your stuff. Be tenacious (and professional) the whole time. I did. It worked.
 

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I have purchased from PRG several times since owning my Xterra. The first few purchases went okay. My last purchase I paid to have my springs on my radflos powder coated. He told me several times they were at the powder coater. I waited patiently. When I received them, way later then anticipated, they were not powder coated. I still haven’t received the $80 refund he owes me. I have attempted to contact him time and time again and nothing has been resolved. He doesn’t respond to messages, and refuses to pick up his phone when I call. I disputed it with Paypal and they have not been able to assist me with my refund yet. I will never give him another penny. The only time I’ve been able to get ahold of him since I received my radflos was using somebody’s phone that is not associated with my account. In short he makes promises and falls short of his word. He is a nice guy but a bad businessman who consistently lies to people.
 

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lol every time I read one of these threads I remind myself how nice it is to have all the custom fab parts I need already on my truck. The worst part of Xterra ownership is waiting/negotiating fabbed parts.

I will say that Hardcore Offroad was fast and 100% trouble free and White Knuckle was not far behind.
 

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I've ordered from PRG 3 times now, mostly small stuff. Greg has always been reasonable with shipping times and the parts have been high quality.
If I had a complaint its that he doesn't make/sell some of the stuff he used to, but that's what I get for being late to the Xterra game.

I've had far worse times ordering SR20 parts or 240sx stuff from supposed major vendors.
 

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I lost $1129.00 with this man. Do not do any transactions with him unless you have money to just freely give. Check BBB first!
I have purchased from PRG several times since owning my Xterra. The first few purchases went okay. My last purchase I paid to have my springs on my radflos powder coated. He told me several times they were at the powder coater. I waited patiently. When I received them, way later then anticipated, they were not powder coated. I still haven’t received the $80 refund he owes me. I have attempted to contact him time and time again and nothing has been resolved. He doesn’t respond to messages, and refuses to pick up his phone when I call. I disputed it with Paypal and they have not been able to assist me with my refund yet. I will never give him another penny. The only time I’ve been able to get ahold of him since I received my radflos was using somebody’s phone that is not associated with my account. In short he makes promises and falls short of his word. He is a nice guy but a bad businessman who consistently lies to people.
Please make a report with Better Business Bureau! I had the same problem!
 

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I lost $1129.00 with this man. Do not do any transactions with him unless you have money to just freely give. Check BBB first!

Please make a report with Better Business Bureau! I had the same problem!


So people don't have to click...

03/06/2020

03/05/2020 Dear BBB, My plans was to surprise my son with a new lift kit for Christmas for his Nissan frontier Pro-4X truck. So, I called ** ** on 12/19/2019 and purchased a lift kit from PRG Products via PayPal with the total purchase price of $1129.00. When Christmas came, the kit did not arrive. However, did promise me that it would be shipped the very next day, 12/20/2019. So, if it was late, it would only be one week late. So, I told my excited son, "Baby, your lift kit may not be here for Christmas", but, it will be here shortly after. After about 3 week, I received one item. But, I waited. Two weeks went by, no kit, three weeks went by, no kit. four, five, and six. So, I called , asking, "Where is my order?" He said," I am so sorry, I forget to send it to you. To make up for the delay, I will send you a 6 in lift kit instead of a 3 inch lift kit". At first, I said, "Great" not realizing that it would not fit. The funny thing is knew that it would not fit. After discussing the problems with my mechanic, I would need another $5,000.00 -10,000.00 in order to make the 6 inch lift work, bc I would not even be able to drive the truck off the lot with that 6in lift. I would need new tires and a lot of other stuff. So, I called and left a voice mail telling him that the six inch lift will not work. I am a retired Army Veteran on a fixed income. I can not afford that kind of money. It did bother me bc I felt like was trying to take advantage of the fact that I was a woman. So, just send my money back so that I can get the lift kit else where. Following that voice mail disappeared. I began to leave several voice mails regarding my order with no reply, some weeks, I leave voice mails everyday. It has been 3 months, no reply from *. I do not know what the deal is with the man, * . I just want my $1129.00 back. I don't even want the one item he sent, bc this has been such a stressful situation. Thank you so much for your help with this stressful situation! * **

Response

03/06/2020
ms is COMPLETELY wrong. She had ordered a custom lift kit for her son, the parts were shipped except for a pair of shocks that were on backorder. She called and wanted to change what she had bought to a different lift kit. I refunded the 2 shocks that had not shipped and told her to return the parts she had and that full credit (no shipping or 30% restock fee) would be applied to the new lift kit....that works perfectly fine on her sons truck wit the supporting modifications clearly speeled out by the MFG of that lift kit. All Ms needs to d ois return the parts she has for a refund (less 30% and shipping). Ms also had a mechanic froend of hers call and i expalined EXACTLY this to him and he agreed that i was being very generous with my offer to ms .

Customer Response
03/12/2020

Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 

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I ordered bushings from PRG about a month ago. It was my first business transaction there in about 3 years. They showed up in a week. I know that this is "how it should be" for online business, but for for PRG it feels like a huge accomplishment lol. Hooray!
 

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I was ready to give up after the first bad experience... I needed something next week. Should be simple right? It's in stock, Greg confirms on the phone...
And then silence.

Fast forward 6 months. I only needed 1 item. That's a PRG niche perhaps. 1 part. Not 5 as before.
Even though I never wanted to go through the first experience again.
Email sent to check on stock. Got it. Ready to ship next day.
So I ordered.
I will give him benefit of the doubt...a little. It didn't get shipped next day, but got shipped the day after. It arrived.
Happy end, but is it a win? I would rather support whose word means something. Not some of the time, always.

Quality means nothing if the customer service has an endless list of problems.
 
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