Please make a report with Better Business Bureau! I had the same problem!I have purchased from PRG several times since owning my Xterra. The first few purchases went okay. My last purchase I paid to have my springs on my radflos powder coated. He told me several times they were at the powder coater. I waited patiently. When I received them, way later then anticipated, they were not powder coated. I still haven’t received the $80 refund he owes me. I have attempted to contact him time and time again and nothing has been resolved. He doesn’t respond to messages, and refuses to pick up his phone when I call. I disputed it with Paypal and they have not been able to assist me with my refund yet. I will never give him another penny. The only time I’ve been able to get ahold of him since I received my radflos was using somebody’s phone that is not associated with my account. In short he makes promises and falls short of his word. He is a nice guy but a bad businessman who consistently lies to people.
I lost $1129.00 with this man. Do not do any transactions with him unless you have money to just freely give. Check BBB first!
Please make a report with Better Business Bureau! I had the same problem!
So people don't have to click...
03/05/2020 Dear BBB, My plans was to surprise my son with a new lift kit for Christmas for his Nissan frontier Pro-4X truck. So, I called ** ** on 12/19/2019 and purchased a lift kit from PRG Products via PayPal with the total purchase price of $1129.00. When Christmas came, the kit did not arrive. However, did promise me that it would be shipped the very next day, 12/20/2019. So, if it was late, it would only be one week late. So, I told my excited son, "Baby, your lift kit may not be here for Christmas", but, it will be here shortly after. After about 3 week, I received one item. But, I waited. Two weeks went by, no kit, three weeks went by, no kit. four, five, and six. So, I called , asking, "Where is my order?" He said," I am so sorry, I forget to send it to you. To make up for the delay, I will send you a 6 in lift kit instead of a 3 inch lift kit". At first, I said, "Great" not realizing that it would not fit. The funny thing is knew that it would not fit. After discussing the problems with my mechanic, I would need another $5,000.00 -10,000.00 in order to make the 6 inch lift work, bc I would not even be able to drive the truck off the lot with that 6in lift. I would need new tires and a lot of other stuff. So, I called and left a voice mail telling him that the six inch lift will not work. I am a retired Army Veteran on a fixed income. I can not afford that kind of money. It did bother me bc I felt like was trying to take advantage of the fact that I was a woman. So, just send my money back so that I can get the lift kit else where. Following that voice mail disappeared. I began to leave several voice mails regarding my order with no reply, some weeks, I leave voice mails everyday. It has been 3 months, no reply from *. I do not know what the deal is with the man, * . I just want my $1129.00 back. I don't even want the one item he sent, bc this has been such a stressful situation. Thank you so much for your help with this stressful situation! * **
ms is COMPLETELY wrong. She had ordered a custom lift kit for her son, the parts were shipped except for a pair of shocks that were on backorder. She called and wanted to change what she had bought to a different lift kit. I refunded the 2 shocks that had not shipped and told her to return the parts she had and that full credit (no shipping or 30% restock fee) would be applied to the new lift kit....that works perfectly fine on her sons truck wit the supporting modifications clearly speeled out by the MFG of that lift kit. All Ms needs to d ois return the parts she has for a refund (less 30% and shipping). Ms also had a mechanic froend of hers call and i expalined EXACTLY this to him and he agreed that i was being very generous with my offer to ms .
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.