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Warning! Be careful when using Rockauto.com and Paypal together

4358 Views 19 Replies 11 Participants Last post by  westslope
The following 'issue' may only apply to those with a separate street and mailing address (e.g., a PO Box address).

I just ordered two front Eastern catalytic converters from rockauto.com and paid through Paypal.

I carefully chose the delivery address in Rockauto.com to be the street address. Paypal wanted me to confirm that the delivery address was the mail address (PO Box number). I ignored that and then when Paypal webpage sent me back to the Rockauto.com webpage, I had to once again select our street address as the delivery address.

Rockauto.com's software automatically undid my delivery method choice and gave me the fastest, most expensive choice roughly $90 more expensive than what I had originally chosen. I did not see this until I confirmed the order.

I immediately tried to change the delivery method but that was not possible. Apparently it was too late to cancel the order even though I tried to do that within 2 minutes of placing the order.

I then quickly emailed [email protected], explained the problem and asked them to cancel the order so I could start over again. We'll see what happens.

Will be tempted to stop using Paypal over this. The extra layer of security that Paypal provides may no longer be necessary given all the other security now protecting this PC-workstation (firewall, ESET NOD32 security, IBM Security Trusteer Rapport, PIA VPN).
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Rockauto is good and all, but I've pretty much stopped using them all together. Their shipping is just ridiculous and their prices seem to have shot up recently, maybe it's just the parts I'm looking for. Probably blaming the pandemic, like everyone else.

I was going to order front rotors and pads and it was going to run me $150, shipping was going to be another $35 and the parts wouldn't be delivered for 3 weeks. I went to Amazon and got Powerstop front rotors and pads for $85 (same exact parts on RA would've been close to $200), free NEXT DAY shipping.

All I use RA for anymore is looking up part numbers, then it's off to Amazon
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