ShrockWorks 4x4 is Out of Business - Discussion Now Refunds for Pending Orders

18113 Views 139 Replies 52 Participants Last post by RikRong, 28 d ago

BayAreaX

Discussion Starter · 5 mo ago (Edited by Moderator)

EDIT BY MODERATOR , 15 January 2023:

On 14 January 2023, ShrockWorks formally announced the cessation of all operations.

"After two decades of serving the off-road community, it is with heavy hearts that we announce we have to close our doors. We assure you every other option has been extensively explored. This is the last outcome we ever imagined for the company we have worked so hard to build. The last few years of economic hardship and rising cost of goods has been detrimental for small businesses. We have heard all of your frustrations and understand completely; we are working hard to assure the best outcome for a terrible situation. Thank you for your years of support and your patience as we navigate this difficult process. "

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ShrockWorks 4x4

ShrockWorks 4x4，休斯敦. 8,197 次赞 · 1 人在谈论 · 26 人来过. Bumpers, Rock Sliders & Skid Plates

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This thread has been re-titled and the focus shall now be on efforts by members of this forum to obtain refunds for pending or unfulfilled orders, the processes and procedures used by members of this forum to obtain such refunds, and any information about bankruptcy filings by ShrockWorks.

Editorial about ShrockWorks' business practices should be saved for another time and another thread. The focus should now be on the task at hand - helping our fellow members get refunds if there are any refunds to be had.

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According to one of the Facebook groups I'm following:

"ATTENTION PEOPLE that are still waiting for your ShrockWorks 4x4 products. A buddy in Houston just verified that they fired all workers on the spot today and closed shop. I know LOTS of people on the 4runner page has been complaining of no communication since last year.
Sucks another reputable/quality company that just took on way too make orders than they can handle. I have personally gone to their shop and saw people's orders just sitting there."

Here is what happens when you go to their site now.

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21 - 40 of 140 Posts

Korsar

· #21 · 5 mo ago

MTN said:
Everyone needs to take a deep breath (unless you have money involved). Has anyone tried reaching out to Mark?

I have recently as well as all their other listed emails with no reply. Called their numbers early December too and it went straight to a full voicemail box.

wolfintheforest

· #22 · 5 mo ago

MTN said:
Everyone needs to take a deep breath (unless you have money involved). Has anyone tried reaching out to Mark?

If you have money involved, you better track down their lawyer..

MikeD

· #23 · 5 mo ago

Wow. Google Maps now lists them as permanently closed. There are several recent reviews stating the reviewers ordered products months ago and have basically been ghosted. No product, no contact, no refund.

This is surprising for this company, previously I hadn't heard much if anything negative about them.

This sounds like a case for a possible class action, but who knows how likely anyone will be to actually get their money back. Charge backs through the bank or credit card companies might work. Good luck.

MTN

· #24 · 5 mo ago

MikeD said:
Wow. Google Maps now lists them as permanently closed. There are several recent reviews stating the reviewers ordered products months ago and have basically been ghosted. No product, no contact, no refund.

This is surprising for this company, previously I hadn't heard much if anything negative about them.

This sounds like a case for a possible class action, but who knows how likely anyone will be to actually get their money back. Charge backs through the bank or credit card companies might work. Good luck.

That’s because some moron on the fb group made an edit to google. Jumping the gun if you will.

Reactions: 5

RikRong

· #25 · 5 mo ago (Edited)

MTN said:
Everyone needs to take a deep breath (unless you have money involved). Has anyone tried reaching out to Mark?

That's just it, nobody knows what's going on. Until Mark comes out with the story, we can't assume anything.

I'm not supporting them at all and I never have. When I bought my Frontier in 2011, Shrock had a terrible business model; long lead times, lack of communication, etc. I refused to buy from them because of this. However, people still supported them "because they made a quality product." I'm hoping this is not just a case of them shutting down business and running away with everyone's money, but we shall see.

Reactions: 2

MikeD

· #26 · 5 mo ago

Do a search for "Shrockworks LLC" on Google and look at the LLC records. The company status is listed as "Forfeited Existence" With a dissolution date of 19 October 2018. That doesn't look good.

I saw a comment on a facebook post after doing a search for "Shrockworks" the comment said that when that person had been able to actually get someone on the phone back in december, they were told one of the staff members died and they were trying to work things out. Okay, in my opinion, that is understandable, and most customers would understand that, and be willing to work with them... However, when you just stop answering calls and emails, and abruptly shut down your website with no explanation, that does not bode well.

I really hope that any of you with outstanding orders can either get what you paid for, or get your money back.

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MikeD

· #27 · 5 mo ago

RikRong said:
That's just it, nobody knows what's going on. Until Mark comes out with the story, we can't assume anything.

I'm not supporting them at all and I never have. When I bought my Frontier in 2011, Shrock had a terrible business model; long lead times lack of communication, etc. I refused to buy from them because of this. However, people still supported them "because they made a quality product." I'm hoping this is not just a case of them shutting down business and running away with everyone's money, but we shall see.

I agree. I would have had the same reservations as far as lead times about doing business with them. I did like their products though, and from things I've read here and elswhere, they were making quality bumpers and such. They had some nice looking stuff.

Reactions: 1

87iroc

· #28 · 5 mo ago

Has anyone considered maybe they merged with PRG?

Reactions: 5

Dave940

· #29 · 5 mo ago

RikRong said:
That's just it, nobody knows what's going on. Until Mark comes out with the story, we can't assume anything.

I'm not supporting them at all and I never have. When I bought my Frontier in 2011, Shrock had a terrible business model; long lead times lack of communication, etc. I refused to buy from them because of this. However, people still supported them "because they made a quality product." I'm hoping this is not just a case of them shutting down business and running away with everyone's money, but we shall see.

Kinda reminds me of the stories about Calmini.

Reactions: 2

Maverick

· #30 · 5 mo ago

Tlrtucker said:
just gonna say it.....any company that just ghosts their customers for months at a time, then simply posts to their website that they have gone out of business, can suck it. These types of companies have become all too familiar with taking their customer's money and leaving ridiculously long lead times, but when things come to an end they just leave their loyal customers in the dark and vanish. F' them...if they don't refund every unfulfilled order 100%, PLUS INTEREST, can enjoy their failure.

I'm with you on that- terrible way to treat both your customers and your loyal and hardworking employees.

That said, it is a sturdy bumper. I have one I am willing to sell now though because I just wrecked my xterra

Bumper is intact.

RikRong

· #31 · 5 mo ago

Dave940 said:
Kinda reminds me of the stories about Calmini.

Yeah, it really does.

AlbatrossCafe

· #32 · 5 mo ago

87iroc said:
Has anyone considered maybe they merged with PRG?

Oh god... PRG communications combined with Shrockworks lead time. That becomes a 5-year gamble on parts ordered

Reactions: 2

dingus

· #33 · 5 mo ago

Their Instagram is wiped now. Beyond shady.

Reactions: 2

MikeD

· #34 · 5 mo ago

dingus said:
Their Instagram is wiped now. Beyond shady.

That is very interesting. I messaged them on Instagram earlier this morning asking what was going on. Now they have not only deleted all posts, but also deleted their account on Instagram!

I agree, this is looking very shady.

Also of note, their Facebook page was also deleted at some point recently.

Reactions: 1

jdjurca01

· #35 · 5 mo ago

Korsar said:
I have recently as well as all their other listed emails with no reply. Called their numbers early December too and it went straight to a full voicemail box.

Yes I have reached out to Mark multiple times from October through January. I received no response to my emails and all phone calls went unanswered. I contacted my credit card company and disputed the charge because of non delivery and no response. If you have money on the table with them I would start the process.

jdjurca01

· #36 · 5 mo ago

Korsar said:
Well shit I guess I'm never seeing my sliders or money.

If you put the charges on your credit card I would call your card services and dispute the charge. Tell them it is a custom item and you were quoted x-amount of time for lead time and that you have not heard anything from them after attempting to call and email. Don't tell them you heard the company went belly up.

Reactions: 1

dingus

· #37 · 5 mo ago

I've started the chargeback even tho I'm within their stated lead time still. The radio silence from them when they have to know this is all over every off-road forum is deafening.
Got a screenshot showing follower count before it disappears Incase its needed to be useful.

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chevy42083

· #38 · 5 mo ago

That sucks. I was hoping they'd get some aluminum options to keep up with the jones'.
Since I could drive over and pick stuff up, it was lots cheaper than shipping large heavy plates.

wolfintheforest said:
I think someone should create a ongoing list of places to support and places to avoid based on your experience. That way, before you order or pay for anything, you could quickly scan the list(s) and decide if the shop you are thinking about fir parts or service deserve your patronage and hard earned money. I wish I knew how to create 2 new categories on the main page for this purpose.

The trick is, they were one of the GOOD ones. Everyone knew they were a 6month wait, and well worth it. They delivered, unlike some of the others that have claimed "in stock" and still not shipped for a year (or ever).
At this point, ish happens and business is business. You hear it ALL the time that employees show up one day and doors are locked.
Company bankruptcy and closure is USUALLY sudden. Now, if they KNEW they were planning to close and still took on work, that's different.

BTW ya'll. To protect yourself... don't let credit card orders get outside of your protection period.
Have the shop do a refund and re-charge.

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Korsar

· #39 · 5 mo ago

jdjurca01 said:
If you put the charges on your credit card I would call your card services and dispute the charge. Tell them it is a custom item and you were quoted x-amount of time for lead time and that you have not heard anything from them after attempting to call and email. Don't tell them you heard the company went belly up.

Did exactly that once I read the news. My dispute is currently in progress and I've submitted email evidence supporting my case and Shrocks lack of contact. My only potential issue is my card is with Wells Fargo and typically their max dispute time limit is 120 days and I'm beyond that. However a higher level rep was willing to help me get this resolved and push it through so fingers crossed.

Considering White Knuckle sliders now and maybe a Hefty Aluminum bumper in the future.

Korsar

· #40 · 5 mo ago

chevy42083 said:
BTW ya'll. To protect yourself... don't let credit card orders get outside of your protection period.
Have the shop do a refund and re-charge.

This is actually great advice I'll keep in mind going forward.

But in Shrockworks' case they still wouldn't reply even if that was requested I bet.

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