Wow. Google Maps now lists them as permanently closed. There are several recent reviews stating the reviewers ordered products months ago and have basically been ghosted. No product, no contact, no refund.
This is surprising for this company, previously I hadn't heard much if anything negative about them.
This sounds like a case for a possible class action, but who knows how likely anyone will be to actually get their money back. Charge backs through the bank or credit card companies might work. Good luck.