Lol. See my "good luck" comment above.So here we are, 22 days after I spoke with PRG on the phone. The same day PRG said he’d get those sent out ASAP and accepted liability for a faulty design that had since been addressed.
The last I heard from Greg was a response to an email on 2/25. It stated I’d have tracking info that same day.
Since then I have emailed seven times and have called him every week day, leaving a message, starting 3/3.
At this point I have no confidence in PRG to deliver on their promise and cannot recommend anyone run this set up without first ensuring they have the corrected top hat design.
Not bashing the guy, knowing that when you run a small business you can have life happen to you (ie sick kid) and you simply cannot tend to your business and I don’t know that this so not the case. However I am unlikely to again conduct business with someone 1) sold me a product that I trusted to be free of such a potentially deadly design flaw 2) has a reputation for ghosting people and is seemingly doing that now.
Please, don’t let this thread become one where hatred or nasty comments are spewed that is not my intention, simply providing an update.
There are a lot of people around here that could have predicted your current predicament to the T.
I hate it for you. Sucky situation to be in.