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2014 Metallic Blue X
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Only way I've ever done it is to place both hands on each side of the glass and slowly slide it up. Sometimes if you have another person they can press the switch and it will catch and roll up for you. You tried both buttons and made sure the window lock was off right? ( Not a dig in any way, I work in IT and have a habit of wanting to start at the beginning when troubleshooting)
 
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Good thing it is stuck half way because if it wasn’t you’d be pulling the door panel off immediately.

which isnt too hard, I had to replace my window recently.... I shattered it.

but yeah if its not sticking out at all, he'll probably need to take the inner door panel off to push it up.

did the motor fail or what?
 
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