Man,I ordered the Lokka and waited three months for it. Emailed them a number of times and never received a reply. Cancelled the order through PayPal and forgot about it. Two months later it shipped.
Plan on a six month wait if you order one,
Based on my experience their customer service is abysmal. Don't expect your emails to be answered. Six months is a long time to wait.
But...their product is fantastic! I recommend the Lokka without reservation.