Thanks Apples,I know plenty of people running Hefty products on their trucks. I have their aluminum skid plates on my truck and will eventually get their aluminum front bumper. I have nothing but good things to say about their craftsmanship or quality and wouldn't hesitate to buy any of their other products.. In the case of this new rear bumper, it's designed to make fabrication easier for multiple models of truck/different configurations and, IMO, the design has got some flaws.
It's your choice, of course, but I wouldn't let a new, boldly designed but flawed rear bumper stop you from buying the rest of their solid product line.
I've also heard great things about the quality of their other products. It was more the lack of communication/customer service that I was worried about if there are/were any problems. Living here in Canada, I would have to deal with border crossings/customs/brokerage if I had to send anything back.
I will more than likely still go ahead with their aluminum front bumper,...just have to hope/wait for our dollar to go up. Haha.