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My order for NissTec Radflo Extended Travel Ultimate Kit with OME CS061RLift Leaf Pack was placed on Mon, Sep 3, 2018.

The website says "Ships in 24 hours". Now I understand that OME had a bit of a back order. I called in October to find this out (No one ever has called or e-mailed be back to inform me of status). November and December come to no luck even after many calls. I called in early December to be told the parts arrived and would be shipped in a week. Three weeks have since passed with again no update or information. This is becoming a serious concern for me and I am regretting this order.

Just thought others should know what they may be getting into if they go with this company.
 

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My order for NissTec Radflo Extended Travel Ultimate Kit with OME CS061RLift Leaf Pack was placed on Mon, Sep 3, 2018.

The website says "Ships in 24 hours". Now I understand that OME had a bit of a back order. I called in October to find this out (No one ever has called or e-mailed be back to inform me of status). November and December come to no luck even after many calls. I called in early December to be told the parts arrived and would be shipped in a week. Three weeks have since passed with again no update or information. This is becoming a serious concern for me and I am regretting this order.

Just thought others should know what they may be getting into if they go with this company.
Just call them. First thing in the morning.

Just like PRG Greg, its a Small operation (like 2 or 3 man).

As it was early Dec, things tend to get chaotic during the holidays for everybody, they are not immune to this. I am in a similar boat where I ordered Alcans as part of the order and they're waiting to ship till Alcan sends them the springs...

The few parts suppliers we (nissan fans) have available is small just like with the fabricators.... If you want Big Box responsiveness (Amazon's 2-day ship) you can't buy a niche product... if you want to see slow responsiveness, look at Landys or Hummers....

I am not excusing their delays or distractedness, but you have to understand that if you aren't calling them regularly (they give a date to ship, and don't have a tracking # call them till you do...) you don't have alot of justification to gripe.
 

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I have run into the exact same thing w/ Nisstec. Give a call and ask for Steve. Don't go w/ what the website is saying.... you're in for a wait.

I ordered extended travel 2.0 Radlo coilovers... and 11 weeks later I finally got them. (The website says 24 hours....NOPE !)

Some Nissan aftermarket stuff -like bumpers - will tell you he lead time is 20 weeks right upfront. To quote Hefty, as example : " built to order and require a minimum 16-20 week lead time for production. Production times are an estimate and we do our best to stay within the projected times, however, delays can happen though not common. "

Just call Nisstec, and you'll get the goods eventually.
 

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I have had a similar experience with Nisstec. I ordered the same Ultimate Extended Travel kit and it was delayed by a few weeks. Unfortunately I did not learn my lesson and I ordered some more parts from them for a second time. This time my truck was stuck on a rack in a shop and I had to finally cancel my order with them and order the parts from elsewhere (it was for a pair of adjustable shackles and Ubolt flip kits). They also charged me around $70 for cancelling my order even though they were unable to fulfill it! This is very disappointing customer service.
 

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Just call them. First thing in the morning.

Just like PRG Greg, its a Small operation (like 2 or 3 man).

As it was early Dec, things tend to get chaotic during the holidays for everybody, they are not immune to this. I am in a similar boat where I ordered Alcans as part of the order and they're waiting to ship till Alcan sends them the springs...

The few parts suppliers we (nissan fans) have available is small just like with the fabricators.... If you want Big Box responsiveness (Amazon's 2-day ship) you can't buy a niche product... if you want to see slow responsiveness, look at Landys or Hummers....

I am not excusing their delays or distractedness, but you have to understand that if you aren't calling them regularly (they give a date to ship, and don't have a tracking # call them till you do...) you don't have alot of justification to gripe.
You have got to be kidding me. This guy placed his order 4 months ago, FOUR MONTHS! It is not up to the customer to have to call a vendor regularly to make sure they receive their order in which as already been paid for.

If I were the OP, I would have cancelled the order after 1 month. This type of "customer service" is completely unacceptable. I don't care how small (or big) the company is, there is no excuse for this type of business practice.
 

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I placed an order with Nisstec just after Christmas for new OME springs and Nisstec adjustable shackles.

About a week after placing the order I was called and told the MFG for their shackles changed so delivery time would be extended. Since they communicated this to me I didn’t have an issue with it. The springs are a few weeks out as well but this was also communicated to me so I know I’m waiting for a bit. I’ll be following up with them in 2 weeks to see where my order stands.
 

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You have got to be kidding me. This guy placed his order 4 months ago, FOUR MONTHS! It is not up to the customer to have to call a vendor regularly to make sure they receive their order in which as already been paid for.

If I were the OP, I would have cancelled the order after 1 month. This type of "customer service" is completely unacceptable. I don't care how small (or big) the company is, there is no excuse for this type of business practice.
Totally agree, although have to say that Nisstec is way better than PRG in all aspects. With PRG I had 100% negative experience with both orders I placed that never got fulfilled and it took me many months to get my money finally back. With Nisstec I had over half a dozen orders with zero issues at all, apart from the time it took for them to ship things that were built to order (e.g. Radflos), and those of course were not fully their fault, although I start to believe that they potentially delay passing orders to the manufacturer to consolidate multiple orders that come in over a certain period of time.

I also never had issues getting on the phone with them (I too suggest to talk to Steve when you call them), unlike Greg who is never reachable. All in all, I think Nisstec is still on the better end as far as customer service quality is concerned, although I suggest to go directly to manufacturer whenever you can.
 

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My order ... with OME CS061RLift Leaf Pack was placed on Mon, Sep 3, 2018.

The website says "Ships in 24 hours". Now I understand that OME had a bit of a back order...
Wait, what? Are you saying you were told the OME springs are a back order problem? I've heard about RadFlos and other coilovers being a long wait item, but I ordered my CS061R leaf packs and bushings on 11/20 and got them 11/26. (Not from NissTec, obviously.)

Did you order the leaf packs with the extra leaf pre-installed or something custom?
 

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You have got to be kidding me. This guy placed his order 4 months ago, FOUR MONTHS! It is not up to the customer to have to call a vendor regularly to make sure they receive their order in which as already been paid for.

If I were the OP, I would have cancelled the order after 1 month. This type of "customer service" is completely unacceptable. I don't care how small (or big) the company is, there is no excuse for this type of business practice.
since you chose to boldface part of my comment but seemed to have misunderstood something... If you place an internet order (especially) and don't receive a tracking number, call. If the seller says it will go out end of the week and you don't receive a tracking number, call and hold them to it. Don't place an internet order and then get pissed when it gets lost in their system. Many internet sellers have less than great webfront stores. Because they're (shocker) not computer programmers and can't afford to pay a Good IT guy to create a storefront that works well. This is why nearly all the Nissan aftermarket providers have changed their websites in the past year, why PRG has his wife taking the reins of the sales side...
I've had plenty of delayed sales/shipments from many online/mail-order stores going back 25+ yrs.
Best service is when you call.
September I had ordered a set of skids & bumper from Hefty. after a month, I called and found out they had an equipment failure that caused a large backup. If you think that they are going to call/email everyone they have open orders with you don't understand how the world works... Perhaps if you had a $5k order or were selling them retail and were maintaining the stock at your site (bearing all the overhead) it would be a different story... Such as with my order Chris apologized and moved my bumper to the front of the line.

catch flies with honey, not vinegar...
 

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since you chose to boldface part of my comment but seemed to have misunderstood something... If you place an internet order (especially) and don't receive a tracking number, call. If the seller says it will go out end of the week and you don't receive a tracking number, call and hold them to it. Don't place an internet order and then get pissed when it gets lost in their system. Many internet sellers have less than great webfront stores. Because they're (shocker) not computer programmers and can't afford to pay a Good IT guy to create a storefront that works well. This is why nearly all the Nissan aftermarket providers have changed their websites in the past year, why PRG has his wife taking the reins of the sales side...
I've had plenty of delayed sales/shipments from many online/mail-order stores going back 25+ yrs.
Best service is when you call.
September I had ordered a set of skids & bumper from Hefty. after a month, I called and found out they had an equipment failure that caused a large backup. If you think that they are going to call/email everyone they have open orders with you don't understand how the world works... Perhaps if you had a $5k order or were selling them retail and were maintaining the stock at your site (bearing all the overhead) it would be a different story... Such as with my order Chris apologized and moved my bumper to the front of the line.

catch flies with honey, not vinegar...
You are totally right, what was the OP (and other customers) thinking by placing an order and expecting to get it in a timely manner without having to regularly contact the vendor. Heaven forbid that a vendor needs to be responsible and let their customers (whom have already paid) know that there was a ____fill in the blank excuse____ on why their orders weren't fulfilled.
 

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Why should online orders be treated any different than call-in ones? Both should be tracked in the same place, and handled the same way. The only difference should be how they are initially requested. If you cannot afford a good online ordering system, don't put up an online ordering system, simple as that. There are also a number of online store fronts that you can subscribe to that has all of this built in already, and is probably just as cheap as what they are paying for hosting.

Also, why should I have to follow up on orders? If they claim it should be delivered in 2-4 weeks, and there is an issue on their end that interferes with this, it is 100% their responsibility to let me know. Emailing everyone who has an active order if an issue arises should be dead simple, just export the list of emails from the active orders, paste into the BCC field of your email client, and write a generic "hey, valued customer, just so you know, something broke that could affect your order timeline. If you want more details/check up on your order, reply to this email or give us a call". I understand the whole "Radflo custom builds these so we don't actually know when it will be shipped to you", but a lot of these issues would be prevented if the seller indicates this stuff ahead of time, and doesn't make unrealistic promises. I would rather have a "this usually ships out within 2 weeks" and them ship it out in 1, than "ships in 24 hours", but oops, we didn't actually have any in stock, and it was 4 days before we shipped it out.
 

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The problem is that other Xterra vendors are not that great in their customer service either. I ordered a rear bumper from Shrockworks and they delivered two months late. And this was after a 10 weeks normal turnaround time which was already ridiculously long. If you have a 4runner or a wrangler you have way more options and you get way better service. Xterras however, due to their limited numbers are a different story... Nevertheless, this is no excuse for all the huge delays. Any vendor should be able to give out realistic wait times and do basic tracking of their products, especially if they are charging an arm and a leg for it.
 

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lol. I know that Xterra vendors can be questionable, but 4 months is pretty weak. I had 2 major suspension orders and the first (PRG) took 6 weeks and the second (Nisstec) took 8 weeks. I had to chase them around a bit as well (that's part of the game, I guess).

4 months though. I just can't get over that. That is terrible.
 

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Through the experiences I've had with suspension orders. I have found it best to cut out the 3rd party and go directly to the manufacture. The experiences I have had with Radflo, Fox, Sway-a-way, Alcan, and Atlas have all been pleasant. I know they receive the order. I know it will be correct, and on time. In some cases it may cost more money than a 3rd party place but, the experience and piece of mind has been far worth it to me.

FYI, When ordering Radflo's and Alcan's from Nisstec/PRG you can still call Radflo and Alcan yourself to get the lead time. I would have never received my Radflo's if I didn't take the bull by the horn's.
 

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The only order I had from Nisstec that took a while is my OME Leafs which seems to be pretty common. It seems ARB doesn't send shipments of them here often and it can take a while. Likewise Radflo can take a while too. In these instances Nisstec is really a middle man but at 4 months they should have gave you an update. Talk with Steve he will make it right.
 

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this thread is eye opening..I was just about to order the extended travel radflos and rear ome leafs for my x from nisstec since they are only an hour from me; however, I am going to look elsewhere. I utilized their contact us link a week ago and still have not received a return email or call..seems like a trend I want no part of.
 

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this thread is eye opening..I was just about to order the extended travel radflos and rear ome leafs for my x from nisstec since they are only an hour from me; however, I am going to look elsewhere. I utilized their contact us link a week ago and still have not received a return email or call..seems like a trend I want no part of.
I literally just called them and talked to someone right away. Make a phone call before you write them off
 

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I was just at Nisstec last week and watched them answer about 5 or six phone calls in the 30 minutes I was there. I just called them today to ask a question and they answered the phone on the second ring. I have purchased from most of the Nissan vendors and have received the same lackluster results across the board. It’s a small market for us nissan guys. If you want instant satisfaction buy a Jeep or Toyota. I just received my Radflos with custom powder coated springs I ordered through PRG in November, and guess what, no powder coat on the springs. The only vendor that has met its estimated wait/build time for me has been schrockworks. Hefty, PRG, Nisstec, and maxterra all have passed their estimate wait times by various lengths of time. I ordered a rack from Gobi and was told 15 weeks build time. I called at 5 weeks and they said it was being built. I called at 10, same thing. I called at 15 and they said there was no record of my order. I sent them the email confirmation from my order and they told me they would start building and it would be 10-15 weeks. I told them to shove it in a dark place. Pick up the phone and call, ask for Steven. If long waits and build times are too much for you the Nissan 4x4 market will eat you alive. Good luck.
 

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this thread is eye opening..I was just about to order the extended travel radflos and rear ome leafs for my x from nisstec since they are only an hour from me; however, I am going to look elsewhere. I utilized their contact us link a week ago and still have not received a return email or call..seems like a trend I want no part of.
I've used that 'contact us' link twice in the last few weeks and never gotten a response. Replying to an existing order email did get a response though. Radflo still hasn't answered an email I sent over a week ago, and Expedition One took 5 calls, 4 Facebook messages, and I don't even know how many emails before they called me two weeks later. Still a bit salty about that one. On the other hand, Greg at PRG, Mac from P&P, and Corey from Hardcore have all been great at answering my emails.

Bottom line - email may be convenient for the buyer, but it seems like it's a hassle for some of our vendors. Like the other guys have said, pick up the phone and you'll likely get better results.

Sent from my Pixel XL using Tapatalk
 
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