[cornick]

Rules for Dealership stickies:

1) There is NO dealership bashing. Any bashing posts will be deleted and there are NO exceptions.
2) Stay on course with the format below.
3) If you have questions regarding further detail send the poster a PM.
4) Keep the information as factual as possible.
5) Do not exaggerate on what occurred.

Name of dealership:
Why you brought it in for service/repair:
What happened while you were at the dealership:
Would you go back for future service:
Would you recommend this dealership to your mother:

EXAMPLE 1:
Name of dealership: Nissan of Cornickville
Why you brought it in for service/repair: Check Engine light was on.
What happened while you were at the dealership: Mechanic said I abused my vehicle by taking it into the woods and using it as an SUV. The Check Engine was on due to a branch through the engine. Said it would not be covered under warranty.
Would you go back for future service: No
Would you recommend this dealership to your mother: No

Example 2:
Name of dealership: Nissan of Cornickville
Why you brought it in for service/repair: Weird noise coming from back right wheel well.
What happened while you were at the dealership: Mechanic said that the rear leaf leaf spring was defective and will be replaced under warranty.
Would you go back for future service: Yes
Would you recommend this dealership to your mother: Yes

 

[IZVERG]

Dealership: Ingram Park Nissan of Ingram Park Auto Center, San Antonio, TX
Reason brought in: Windows were taking FOREVER to roll up and when they did there was a bad grinding sound.
Resolution: Replaced both front window motors/regulators under warranty.
Would I go back: Yes and no as I am out of original warranty now but do have an outside provider extended warranty so there's no NEED to take it to them.
Would I tell my momma to go here: (EDIT) Sure!

 

[willgr1]

Name of dealership: Clear Lake Nissan, League City, Tx
Why you brought it in for service/repair: Actually haven't brought the X in, but did have to go in to get some parts for the X.
What happened while you were at the dealership: Parts people were helpful, ordered the parts i needed and called me when they came in to pick them up. Didn't ask any questions like why i needed new parts or anything.
Would you go back for future service: Yes, i would give them a try if i needed service.
Would you recommend this dealership to your mother: Yes

 

[S_e_X-Terra]

Name of dealership: Tom Peacock Nissan Houston, TX

Why you brought it in for service/repair: The rear wheel fell off the truck.

What happened while you were at the dealership: I met a guy named Jody who was a member of club xterra and a manager of some sort at that dealership. He stayed on top of my repairs (even though he didnt work in the service department). I got frequent updates from my service advisor (this was the most surprising).

Would you go back for future service: Absolutely

Would you recommend this dealership to your mother: Yes... in fact the day my truck was finished being repaired she bought a pathfinder from them... and got a screaming hot deal!!

 

[ProjectX]

Name of dealership: Champion Nissan
Why you brought it in for service/repair: Drivers side sun visor broke, also the top of the steering wheel was coming apart, the vinyl was seperating. Everything was covered under warranty.
Would you go back for future service: yes
Would you recommend this dealership to your mother: sure.

 

[bigdaddychia]

Name of dealership: South Point Nissan Austin
Why you brought it in for service/repair: Hub Replacement on Old Xterra
What happened while you were at the dealership: Was told because some one else changed my brake pads that it voided my warranty on the Hub.
Would you go back for future service: No
Would you recommend this dealership to your mother: No

 

[IZVERG]

Name of dealership: Nissan of San Marcos
Why you brought it in for service/repair: Superchips tuning screwed up my ECM and the X would not start.
What happened while you were at the dealership: Customer service was top notch, technicians were very helpful and understanding of this crazy situation w/ my Cortex programmer. Patient, patient, patient!
Would you go back for future service: Yes, if I am ever back in TX!
Would you recommend this dealership to your mother: Yes!

 

[XEarth]

Round Rock Nissan

Name of dealership: Round Rock Nissan (Austin area, TX)
Why you brought it in for service/repair: SES light was on
What happened while you were at the dealership: See my post on the FSU in the electrical forum http://www.thenewx.org/forum/showthread.php?t=18313&page=5
Would you go back for future service: Yes
Would you recommend this dealership to your mother: Yes

 

[satown210]

Name of dealership: GUNN Nissan
Why you brought it in for service/repair: Whining Noise from engine
What happened while you were at the dealership: Said warranty was expired then said ti wasn't. Complained that they were just back from lunch and did not have their computer booted up. Said even though I had an appt that I needed to bring it back next week.
Would you go back for future service: No
Would you recommend this dealership to your mother: No

 

[Xterra1102]

Name of dealership: Uftring Nissan (Peoria, IL)
Why you brought it in for service/repair: Driver's front window making grinding noise and not rolling up once rolled all the way down.
What happened while you were at the dealership: Service adviser said that a cable had bound up on something inside the door and burned up the motor. They replaced the window regulator and the motor under warranty.
Would you go back for future service: Yes
Would you recommend this dealership to your mother: Yes

 

[rocklobster]

Courtesy Nissan

Name of dealership: Courtesy Nissan (Richardson, TX)
Why you brought it in for service/repair: Leaking Tire
What happened while you were at the dealership: Took the tire in 3 times. First two times, they denied that anything was wrong after looking at it for 10 minutes. "It's cold outside, so tire pressure is dropping." After stopping at gas stations to refill the tire every 2-3 days, I took it back and demanded a fix. They replaced the valve stem finally and the problem has been solved.
Would you go back for future service: Probably
Would you recommend this dealership to your mother: Yes

The good news was they did all this for free, and I know that's asking a lot for a dealership service center. But then again, I bought the car from them and have an extended warranty. Any recs for other service/dealers in the area?

 

[hattrik21]

Courtesy usually is a great dealership to deal with. They even sell parts online and are one of the cheapest places to get them. Just make sure you tell them the price you saw was on the website when you go looking as they will sometimes try to sell you the item at the normal in store price and not the discounted online one.

 

[satown210]

Name of dealership: Ingram Park Nissan (San Antonio, TX)
Why you brought it in for service/repair: Oil Change
What happened while you were at the dealership: Express Oil change supposed to be under 30 min, took 1hr 10 minutes. Had coupon from Nissan for $15 off cabin filter. Parts dept took over 40 min to decide whether they would honor the coupon or not.
Would you go back for future service: Probably not
Would you recommend this dealership to your mother: No (parts guys just there dropping F-bombs all day)

 

[jlanderos21]

Name of dealership: Ingram Park Nissan (San Antonio, TX)
Why you brought it in for service/repair: Oil Change
What happened while you were at the dealership: $9.99 oil change for life of vehicle, went in to get my oil change expecting to pay my regular $9.99 oil change that they say is free with the purchase of a new truck, but if you look at your sales receipt they charge you $1000 for it. So I pay for my $60 oil change which I was a little irritated because for that price I would have gone synthetic I was informed I missed my 20k service I void my contract with them. I was then told that someone should have told me about it in the service bay.
Would you go back for future service: Probably not
Would you recommend this dealership to your mother: No

 

[joyfull]

Name of dealership: McGavock Nissan (Abilene, TX)

Why you brought it in for service/repair: 60K mile maintenance, 4x4 won't engage, over heating, broken CV boot (didn't know the name of the part at the time, so I just told them to check the driver's side wheel well), extreme vibrations while driving

What happened while you were at the dealership: I called in to see if they would still work on it eventhough it is EXTREMELY muddy. Girl on the phone said "yes." I show up and got turned away for the mud because they "do not have hoses to clean the areas needed to be worked on." So I took it home and cleaned the engine bay and undercarraige- I left the doors still muddy because that part didn't matter. I dropped it off the following day and called after about 4hrs for an update. No one had written down my information on the ticket (name, number, reason for drop off). I explain everything that needs to get taken care and get a call the following business day. They 60k mile maintenace has been complete. I ask if part of that is rotating tires and allignment. They said yes, but the allignment is just them visually looking at the tires for wear. I ask if they found any damage. They said no. I told them to check the driver's side wheel well for a broken joint-looking thing. Got called back saying everything is fine. I asked for a personal phone number of anyone working there so I can text a pic of the damage. Finally, they call back saying they found the damage but do't have the part. It's dirveable, so I pick it up. I arrive and my ticket only has an oil change, over heating issue, and the fixing of 4x4. The 60k mile maintenance is listed on the ticket but says no work was done. I ask about it, and she goes and prints a new ticket. This one has a 30k mile maintenance check accomplished. I was going to ask how they rotated my tires since I have locking lug nuts, but forgot due to the ticket mix up. I go out to my vehicle and it's been washed with a pressure washer. So much so that the side molding on the passenger side is gone. I found it in my back seat. I dirve about 1 mile away from the dealership and it's over heated into the red.

Would you go back for future service: NO!

Would you recommend this dealership to your mother: NO!

 

[5.elements]

Brought it in twice, this is the first time
Name of dealership: Clay Cooley Nissan (Formerly SouthPoint)
Why you brought it in for service/repair: Seeping Rear Diff, Broken vent,
What happened while you were at the dealership: They replaced the seals on the diff, ordered a new vent (Took 2 weeks then no one would call me back about the part being in, I had to call several times)
Would you go back for future service: Maybe (their customer service is lacking on call backs)
Would you recommend this dealership to your mother: If she was still alive, maybe

Second Time:
Name of dealership: Clay Cooley Nissan (Formerly SouthPoint)
Why you brought it in for service/repair: ticking from blower fan, wear on the drivers seat
What happened while you were at the dealership: They couldn't replicate the fan noise (BS) and are replacing the seat cover
Would you go back for future service: Maybe (their customer service is lacking on call backs still)
Would you recommend this dealership to your mother: If she was still alive, maybe

 

[satown210]

Name of dealership:Nissan of Boerne
Why you brought it in for service/repair:Infiniti trunk torsion bars came off. Could not figure them out and not listed in FSM.
What happened while you were at the dealership:They immediately took the car in the back. Put the torsion bars back on, came out, handed me my keys, shook my hand and said "no charge."
Would you go back for future service:Yes. I rarely take my vehicles in for service, but I'll make it a point to get some parts from them.
Would you recommend this dealership to your mother:Yes