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Discussion Starter #1 (Edited by Moderator)
Rules for Dealership stickies:

1) There is NO dealership bashing. Any bashing posts will be deleted and there are NO exceptions.
2) Stay on course with the format below.
3) If you have questions regarding further detail send the poster a PM.
4) Keep the information as factual as possible.
5) Do not exaggerate on what occurred.

Name of dealership:
Why you brought it in for service/repair:
What happened while you were at the dealership:
Would you go back for future service:
Would you recommend this dealership to your mother:

EXAMPLE 1:
Name of dealership: Nissan of Cornickville
Why you brought it in for service/repair: Check Engine light was on.
What happened while you were at the dealership: Mechanic said I abused my vehicle by taking it into the woods and using it as an SUV. The Check Engine was on due to a branch through the engine. Said it would not be covered under warranty.
Would you go back for future service: No
Would you recommend this dealership to your mother: No

Example 2:
Name of dealership: Nissan of Cornickville
Why you brought it in for service/repair: Weird noise coming from back right wheel well.
What happened while you were at the dealership: Mechanic said that the rear leaf leaf spring was defective and will be replaced under warranty.
Would you go back for future service: Yes
Would you recommend this dealership to your mother: Yes
 

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2,600 Posts
Name of dealership: Coastal Nissan
Why you brought it in for service/repair: Grinding noise coming from driver's side rear.
What happened while you were at the dealership: Service department said there was a bad bearing in the axle, and that they would replace the entire axle, as it was still under warranty.
Would you go back for future service: Yes
Would you recommend this dealership to your mother: Yes
 

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4,919 Posts
Name of dealership: Clay Nissan of Norwood (MA)
Why you brought it in for service/repair: Busted half shaft, blown differential, 4WD not working (obviously)
What happened while you were at the dealership: Mechanic said that there was a dent in my lower control arm (which there is, but it's old and rusted over) so they weren't going to cover it under warranty (abuse). I spoke with the service representative and the service manager, re-told them my whole story and got them to take another look at it. They did, and covered everything (entire front diff, half shaft) under my warranty along with a U-joint that was whining in the front driveshaft.
Would you go back for future service: Yes
Would you recommend this dealership to your mother: Yes

The service rep I spoke to was Steve. He's a young guy who's very reasonable to deal with.
 

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1,744 Posts
Name of dealership: Heritage Nissan, Halifax Nova Scotia (part of the O'Reagan Group)
Why you brought it in for service/repair: Locker would not dissengage.
What happened while you were at the dealership: Had a few small issues up till this point wasn't happy and said as much to the sales manager who basically told me to bad for you and tough luck. Service manager was more accomodating fixed it right the first time and gave me a loaner in spite of the sales manager saying he couldn't help me out with a loaner. Took 27 days to get a new rear axle. Covered under warranty.
Would you go back for future service: Yes becauuse of the service manager.
Would you recommend this dealership to your mother: No because of the sales manager
 

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1,744 Posts
Name of dealership: Edmonton Nissan (One closest to West Edmonton Mall)
Why you brought it in for service/repair: Bad steering column
What happened while you were at the dealership: Took the X in the morning, found the problem had the part flown in from Vancover, had me back on the road by 4pm. Covered under warranty. Failed to properly align the front end.
Would you go back for future service: Yes
Would you recommend this dealership to your mother: Yes
 

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2,069 Posts
Name of dealership: Ira Nissan, Tewksbury, MA

Why you brought it in for service/repair: Heat controls not working in dead of winter

Why you brought it in for service/repair: After the third control nob replacement under warranty they finally figured it was the heater box. They had to remove the entire dash to get at it. Scratched every piece of plastic from the front seats foward and took 4 months and 5 trips to get finally replace/repaired.

Would you go back for future service: NO

Would you recommend this dealership to your mother: NO
 

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527 Posts
Name of dealership: Nissan of Bourne
Why you brought it in for service/repair: Oil Change / free 100 point inspection
What happened while you were at the dealership: I walked around with my dog and daughter... INSIDE and out!!! They also washed my X after they were done!!! All for under $25!!! VERY Friendly... complimentary soda and popcorn!!!
Would you go back for future service: Yes
Would you recommend this dealership to your mother: Yes
 

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90 Posts
Name of dealership: Port City Nissan
Why you brought it in for service/repair: Lower Lumbar Seat Motor went out which caused the Automatic Positioning System to totally go out on my 05 Maxima.
What happened while you were at the dealership: They kept my car for 2 days and then called me to tell me when it was done. I arrived and was presented with a 350.00 dollar bill for labor that was due to what they called a badly executed factory recall performed by a Nissan Dealer where we bought the car. This car was 2 years into a 7 year gold plus Nissan warranty.
Would you go back for future service: NO
Would you recommend this dealership to your mother: NO
 

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90 Posts
Name of dealership: Coastal Nissan - Norwell/Cohasset
Why you brought it in for service/repair: To fix the lower lumbar motor after it was supposedly fixed by another dealer (see above post).
Would you go back for future service: Yes - They presented me with a current year Altima and told me to go have a great day and come back that afternoon and my car. It was ready two hours before they said it would be.
Would you recommend this dealership to your mother: Yes
 

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111 Posts
Name of dealership: Executive Nissan (North Haven, CT)
Why you brought it in for service/repair: No Service/Repair
What happened while you were at the dealership: I bought my X there, it is also a Jeep Dealership where I had purchased one before my X/Coming to the Light Side. Great customer service, very clean and organized, just overall a great business deal. The only thing that rubbed me the wrong way was the financial manager. He had a poor attitude and one of those wannabe biker bada$$ types. He still did his job though so not much to complain about.
Would you go back for future service: Absolutely
Would you recommend this dealership to your mother: Yes
 

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40 Posts
Name of dealership: Ron Bouchard Nissan (Lancaster MA)
Why you brought it in for service/repair: Rattling noise coming from under the truck - obviously an exhaust hanger has failed. Said they "didn't hear any rattle" during a routine oil change, but would be happy to take a look for $90. Where has customer service gone? Monroe put a clamp on it for free.
Would you go back for future service: NO
Would you recommend this dealership to your mother: Are you kidding?
 

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94 Posts
Name of dealership: Prime Nissan
Why you brought it in for service/repair: Check engine light came on
What happened while you were at the dealership: Watched my old Mazda (that the dealership blew the engine in) drive into the shop get an oil change. 2 hours later my X pulled into the shop and no one touched it for another 45 minutes then the service manager came out and told me I would have to come back later.
Would you go back for future service: No they sold out to another company
Would you recommend this dealership to your mother: No, she drives a Subaru
 

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Name of dealership: East Providence Nissan
Why you brought it in for service/repair: Get a quote for transfer case bearings
What happened while you were at the dealership:got treated like I'm an idiot, was told lies and excuses that had nothing to do with the issues. All I needed was a price and they refused to look at it. Got the "it's been altered" BS. Rude and immature people there. Stay away!
Would you go back for future service: definitely not!
Would you recommend this dealership to your mother: nope! She isn't a fan of Nissan after bad experiences with her 240..
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98 Posts
Name of dealership: Coastal Nissan
Why you brought it in for service/repair: Oil change, adjust e-brake, perform the neutral position adjustment for the steering angle sensor (extra sensitive slip light)
What happened while you were at the dealership: Oil was changed, Then I was escorted out the door and told not to come back due to my vehicle being too modified.
Would you go back for future service: No
Would you recommend this dealership to your mother: Not a chance.
 

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Name of dealership: Somersworth Nissan (Somersworth, NH)
Why you brought it in for service/repair: SPC UCA Front Alignment (PRG Lift)
What happened while you were at the dealership: My go-to dealership. Alignment performed. Familiar with offroad alignments as they handle work for outside company.
Would you go back for future service: Yes.
Would you recommend this dealership to your mother: Yes.
 
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