2006 Avalanche White Xterra S 4x4
Join Date: May 2016
Location: Aurora, CO
i think the problem is not that fact that they may not answer/ respond to an email or phone call its the fact that people are basically being lied to when they do make contact.
I had this happen to me with PRG, i ultimately got what i wanted, it just took longer than they said it was going to, even after calling prior to placing and order to confirm shipping times, then they dont hold up to their own timetables.
if there is a back log or if it will take "X" number of weeks, tell me, then deliver in that time. but if you call and are told it'll ship in 24 hrs and it doesn't ship for 5 days, thats just poor customer service.
or if you are told itll ship in a certain time frame on and then call back on that date to find out it hasn't even been ordered by them and they'll now order it and it will take the amnt of time initially quoted.... thats again just bad customer service or a poorly run business.