2006 Midnight Blue Xterra S
Join Date: Jul 2010
Location: Saint Louis
I've also heard great things about the quality of their other products. It was more the lack of communication/customer service that I was worried about if there are/were any problems. Living here in Canada, I would have to deal with border crossings/customs/brokerage if I had to send anything back.
I will more than likely still go ahead with their aluminum front bumper,...just have to hope/wait for our dollar to go up. Haha.
I have the rear bumper. I was in need of a rear bumper after someone rear ended me, Shrock told me to wait, Chris said he had an extra around the shop he could complete and send over. I had it 3 weeks later. He even let me only put down 1/4 of the payment waiting for the insurance check. I had great CS with Chris.
I also happen to have one of those "Problem Powdercoat Bumpers" (same bumper he sent me). Yeah it was unfortunate, but, Chris owned up to it in a thread here and got a new powdercoater to take care of his bumpers. Sucks for me, but he also made a public apology on the forum and remedied the situation for future purchasers. That is much better than some of the other custom fab providers have done in our little niche market.
Chris always got back to me in a timely manner, I called him on his powdercoat color once and heard back that afternoon. It's unfortunate to see the fab issues with the current bumper, but I wouldn't expect that to go unresolved for long based on my previous experience with him.
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