Hefty Warranty - Page 2 - Second Generation Nissan Xterra Forums (2005+)
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post #11 of 23 (permalink) Old 12-26-2016, 09:10 PM
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I'll chime in again since we both have the same new swing arm design. I had one of the bolts that holds the stem on shear off tonight as I was driving along. This new design is extremely wobbly and verges on unsafe when when hitting any potholes or bumps. I'll be sending Hefty an email tonight as well as following up with a phone call tomorrow as it seems their communication & ability to follow through with their promises has dropped off a cliff. I ordered the rotopax adapter plate that's supposed to bolt onto the swing arm when I ordered the bumper back in January and I've yet to see it show up after months of "it's going to ship tomorrow". Attached is a picture of their new design and the bolt that sheared off, and since it's a blind bolt that's been welded into the stem and boxed off, it's not something that can be replaced without a lot of grinding, cutting, and rewelding... not impressed.

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post #12 of 23 (permalink) Old 12-29-2016, 01:18 PM Thread Starter
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I got the correct swing arm in NOV and it's on and working at advertised. Not super impressed with the durability it doesn't seem very stout. Was touching up my sliders yesterday and after a few uses they appear to have touched the rocker panel a few times. I'm not calling Hefty cause I'm done dealing with Chris. Won't be buying anything from him again.
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post #13 of 23 (permalink) Old 12-29-2016, 01:20 PM Thread Starter
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Originally Posted by Rkirby51 View Post
I'll chime in again since we both have the same new swing arm design. I had one of the bolts that holds the stem on shear off tonight as I was driving along. This new design is extremely wobbly and verges on unsafe when when hitting any potholes or bumps. I'll be sending Hefty an email tonight as well as following up with a phone call tomorrow as it seems their communication & ability to follow through with their promises has dropped off a cliff. I ordered the rotopax adapter plate that's supposed to bolt onto the swing arm when I ordered the bumper back in January and I've yet to see it show up after months of "it's going to ship tomorrow". Attached is a picture of their new design and the bolt that sheared off, and since it's a blind bolt that's been welded into the stem and boxed off, it's not something that can be replaced without a lot of grinding, cutting, and rewelding... not impressed.


Sorry to hear that. Sounds like the frustration will continue for the foreseeable future. Keep us posted.


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post #14 of 23 (permalink) Old 12-29-2016, 02:12 PM
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Well this is unfortunate. Is this only a dual sing arm flaw?

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post #15 of 23 (permalink) Old 12-29-2016, 04:20 PM
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Damn! Did the tire fall off in the middle of the road?

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post #16 of 23 (permalink) Old 12-30-2016, 05:32 PM Thread Starter
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Well this is unfortunate. Is this only a dual sing arm flaw?

The incorrect swing arm length was a mistake they made in fabrication and took months to fix. RKirby51's issue looks like a design problem with their new bumper. Not sure if he has the dual swing arm. Mine is.


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post #17 of 23 (permalink) Old 12-31-2016, 10:13 PM
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Mine is the new single swing arm, I heard a loud ping and then the bolt bounced off the back hatch, there is a cross bolt that managed to hold everything on but the whole assembly bounced all over the place at the slightest bump in the road. I ended up sending Chris a pretty lengthy e-mail explaining what happened and asked why the features advertised on the bumper aren't actually functional, like the hi-lift jack not fitting in the provided slot, and the rotopax mounting plate that I never received, he simply responded that he contacted his office people to send one out the next day. I waited until around 4 pm the next day to see if I would get a tracking number, I did not, so I gave them a call and the lady that answered had no idea what I was talking about but said she would make sure one was sent out that day, which she did (surprisingly).
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post #18 of 23 (permalink) Old 03-01-2017, 10:15 AM Thread Starter
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Quote:
Originally Posted by Rkirby51 View Post
Mine is the new single swing arm, I heard a loud ping and then the bolt bounced off the back hatch, there is a cross bolt that managed to hold everything on but the whole assembly bounced all over the place at the slightest bump in the road. I ended up sending Chris a pretty lengthy e-mail explaining what happened and asked why the features advertised on the bumper aren't actually functional, like the hi-lift jack not fitting in the provided slot, and the rotopax mounting plate that I never received, he simply responded that he contacted his office people to send one out the next day. I waited until around 4 pm the next day to see if I would get a tracking number, I did not, so I gave them a call and the lady that answered had no idea what I was talking about but said she would make sure one was sent out that day, which she did (surprisingly).
Where you able to get this fixed?


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post #19 of 23 (permalink) Old 03-01-2017, 01:17 PM
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reading all this is making start to think twice about ordering anything from Hefty. That's unfortunate as I was really hoping to get their aluminum front bumper.
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post #20 of 23 (permalink) Old 03-01-2017, 02:16 PM
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Originally Posted by prodragon4x View Post
reading all this is making start to think twice about ordering anything from Hefty. That's unfortunate as I was really hoping to get their aluminum front bumper.
I know plenty of people running Hefty products on their trucks. I have their aluminum skid plates on my truck and will eventually get their aluminum front bumper. I have nothing but good things to say about their craftsmanship or quality and wouldn't hesitate to buy any of their other products.. In the case of this new rear bumper, it's designed to make fabrication easier for multiple models of truck/different configurations and, IMO, the design has got some flaws.

It's your choice, of course, but I wouldn't let a new, boldly designed but flawed rear bumper stop you from buying the rest of their solid product line.
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