2014 Super Black Xterra Pro-4X 6 MT
Join Date: Sep 2014
Location: Edmonton, AB, Canada
Review: Black Widow Gear Rear Bumper w/Tire Carrier
I ordered a bumper from Black widow gear in January, I was speaking to them on Friday and they said it will be shipped early this coming week so I decided to start my review thread now.
I ordered the rear bumper with tire carrier, no paint and grade 8 hardware for $724.50CAD ($544usd) plus $75CAD ($56usd) Shipping for a total of $799.50CAD ($600usd)
Ordering the bumper online was straight forward, the website was easy to navigate. They have been easy to contact throughout the wait for my product, when I called march 31 it went to the answering machine so I decided to text them instead of leaving a message and they responded to me in 3 hours, that was the longest I had to wait to hear back from them. One thing I would have liked to seen from them (this seems to be a problem with pretty much all companies building and selling aftermarket parts) is more communication with the client about delays. 6 weeks after I ordered would have been March 11 and when I spoke to them a few days before that they still didn't have any idea when it would be ready. I waited until 9 weeks before I asked for another update but it would have been nice to get even an email from them telling me what my order status was after we passed the 6 week mark. It's not really a big deal but it's something I'm sure everyone ordering a product would appreciate...... 10 weeks ins't that long to wait for a bumper just better communication would be nice.
Jan 28th I ordered the bumper after getting in contact with them and confirming that there was a 6 week lead time on orders after reading on the website that the lead time was only 6 weeks.
March 7 I texted them to check the status of my order and at that point they couldn't give me even an estimate on when it would be built or shipped.
March 31 I decided to get in contact again and they told me that it was on the table being fabbed and that it would be shipped out the first week of April.
April 12 Today I received a shipping confirmation email from Black Widow, they said it should arrive friday if Fed-ex delivers on good Friday. Apparently the delay from mar 31 until now was due to it being painted, I didn't want it painted. I'll be watching my email for a tracking number today or tomorrow.
April 14 I checked my fedex account looking for a notification that a shipment has been processed and so far nothing. I called blackwidow and got the answering machine again, I told them I will be filing a paypal dispute and they called me back within minutes. I'm getting tired of the run-around I've been getting from them over the last few weeks, now the story is that they hire a 3rd party courier to take their products to fedex to have it shipped. Apparently they are 3 hours away from the nearest fedex depot....... I was told they'll call me first thing Monday morning after they call this courier to find out what is going on. She said that it should have been shipped already and I asked for a tracking number which conveniently she doesn't have because of this 3rd party who ships for them but on Monday april 10 she told me that she would provide me with a tracking number by wednesday april 12 at 4pm. I'm not sure at this point if I should just start a paypal dispute or wait until Monday morning.
April 20 The bumper was delivered today. I'll be home mid may for a few days and I'll try to get it installed while I'm home.
May 13 I got home today and tried to install the bumper and it doesn't come close to fitting. The measurement from inside the frame rails where it mounts is 41" and the tabs that are supposed to mount there are 41 9/16" . It looks like they welded on the mounting bracket using the 41" measurement but they made it inside to inside instead of outside to outside of the tabs. I'll be calling them and trying to get it figured out on Monday.
Last edited by 14xterrapro4x; 05-14-2017 at 09:44 AM.